Refund Policy

Last updated: January 1, 2025

Our Commitment to Fair Practices

At Hyer Stanley Woodworking Services, we strive for complete customer satisfaction. This Refund Policy outlines our procedures for handling refunds, cancellations, and disputes in a fair and transparent manner.

Service Categories and Refund Terms

Consultation Services

  • Initial consultations: Always provided free of charge
  • Design consultations: Refundable if cancelled 24 hours before appointment
  • On-site assessments: Travel fees non-refundable if service is provided
  • Detailed estimates: Provided at no cost

Custom Furniture Projects

Deposit and Payment Structure:

  • 25% deposit required to begin work
  • 50% due at project midpoint
  • 25% final payment upon completion

Refund Conditions:

  • Before work begins: Full refund minus 10% administrative fee
  • After materials ordered: Refund minus material costs and 20% of labor
  • Work in progress: Refund based on remaining work, minus completed portions
  • Upon completion: No refunds unless workmanship defects are identified

Installation Services

Kitchen Cabinets, Flooring, Trim Work:

  • Cancellation before start date: Full refund minus material costs if ordered
  • Cancellation during installation: Payment due for completed work
  • Unsatisfactory work: We will remedy issues at no additional cost
  • Client-requested changes: Additional costs apply, no refunds for original scope

Restoration Services

  • Assessment phase: Refundable if project is deemed unfeasible
  • Work in progress: Refunds based on work completed and materials used
  • Completed restoration: Satisfaction guaranteed or we will address concerns
  • Antique/heirloom pieces: Special care agreement required, limited refund options

Refund Request Process

How to Request a Refund

  1. Contact us immediately: Call (515) 232-0062 or email jemmakim@hyerstanwoodsvc.com
  2. Provide project details: Contract number, project description, and reason for refund
  3. Schedule assessment: We may need to inspect completed or partial work
  4. Review and resolution: We will respond within 3 business days with our decision
  5. Processing: Approved refunds processed within 14 business days

Required Documentation

  • Original contract or service agreement
  • Payment receipts and transaction records
  • Photos of work (if applicable)
  • Written description of concerns or issues
  • Any relevant correspondence

Non-Refundable Items and Services

The following are non-refundable:

  • Custom materials: Specially ordered lumber, hardware, or finishes
  • Completed work: Finished projects that meet contract specifications
  • Design fees: After design approval and project commencement
  • Travel expenses: Mileage and time for on-site visits
  • Permit fees: Municipal permits obtained for projects
  • Third-party services: Electrical, plumbing, or other subcontractor work

Quality Assurance and Remedies

Our Quality Promise

Before considering refunds, we will:

  • Inspect all work to identify any issues
  • Correct workmanship defects at no additional cost
  • Replace defective materials under warranty
  • Provide additional finishing or adjustments as needed
  • Work with you to find mutually acceptable solutions

Warranty Coverage

  • Workmanship: 2-year warranty on all labor
  • Materials: Manufacturer warranties passed through to client
  • Structural work: 5-year warranty on load-bearing modifications
  • Finishes: 1-year warranty on stains and protective coatings

Special Circumstances

Weather-Related Delays

  • No refunds for weather-related project delays
  • Timeline adjustments made at no additional cost
  • Indoor work may continue during outdoor project delays
  • Client may reschedule without penalty

Material Availability Issues

  • Alternative materials offered at similar price points
  • Upgrade options available with price adjustment
  • Project postponement allowed until materials available
  • Full refund if suitable alternatives cannot be found

Emergency Situations

  • Medical emergencies: Full refund consideration on case-by-case basis
  • Natural disasters: Project suspension with no penalties
  • Financial hardship: Payment plan options available
  • Family emergencies: Flexible rescheduling and refund options

Dispute Resolution

Internal Resolution Process

  1. Direct communication: Discuss concerns with project manager
  2. Management review: Escalation to Stanley Hyer for resolution
  3. Third-party assessment: Independent evaluation if needed
  4. Mediation: Professional mediation services if required

External Options

  • Better Business Bureau complaint process
  • Iowa Attorney General consumer protection division
  • Small claims court for disputes under $5,000
  • Professional arbitration services

Refund Processing

Payment Methods and Timing

  • Credit card payments: Refunded to original card within 5-10 business days
  • Check payments: Company check issued within 14 business days
  • Cash payments: Cash refund available immediately upon approval
  • Partial refunds: Calculated based on work completed and materials used

Refund Calculations

Formula for partial refunds:

  • Total contract value
  • Minus: Completed work at contract rates
  • Minus: Materials purchased and delivered
  • Minus: Administrative fees (if applicable)
  • Equals: Refund amount

Policy Updates

This Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. Clients will be notified of significant changes, and the updated policy will apply to new contracts signed after the effective date.

Contact Information

For refund requests or questions about this policy:

Hyer Stanley Woodworking Services

1410 Curtiss Ave, Ames, IA 50011

Phone: (515) 232-0062

Email: jemmakim@hyerstanwoodsvc.com

Business Hours:

Monday-Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Emergency contact available 24/7